|City of London, London||Salary: £25000 - £28000 per annum + Plus excellent benefits|
|Sector: Online Gaming, Tech||Type: Permanent|
|Start Date: ASAP||Contact: Sarah Cairns|
Salary c£28,000 plus excellent benefits
SRGEurope has been appointed to recruit a VIP Executive Host, Casino for a world leading International iGaming businesses with one of their bases in London.
The successful VIP Executive Host will report to the Senior VIP Host. The VIP Department is responsible for the retention of all high level clients. Our client prides themselves in providing superior service and first class retention campaigns.
- Provide an efficient and professional customer service
- Build and maintain constructive relationships and proactively anticipate customer needs
- Contacting customers regularly through phone, email, text messages and face-to-face
- Working with the Potential VIP team to increase value of customer
- Use data and reports to analyse customers activity
- Customer profiling including playing behaviours, interests, likes and dislikes
- Follow up on VIP support escalations managed by VIP support
- Calculate, apply and credit bonuses to customers
- Make recommendations for player gifting and identifying suitable players to attend hosted events
- Analysis of past and current bonus, gifting or events to ensure effective use of resource
- Active role in managing, influencing and developing market/product
- Suggesting bespoke promotions for VIP players within the relevant market/product
- Experience of working in a high profile customer focused environment
- Experience in account management
- Excellent communication and interpersonal skills
- Strong command of written and spoken English
- Strong evidence of contributing to VIP satisfaction and retention
- Degree level or equivalent (preferred)
- Good understanding of I-Gaming products
- Passion or active interest in Sports
- Excellent Microsoft Office skills
This incredible successful London based business is one of the largest and fastest growing companies within the Online Gaming industry.
Please click on the 'apply' button and upload your CV or alternatively contact Sarah Cairns, Recruitment Consultant on 02071836462 Online Gaming sector ranging from £25k-£150k, so if this one is not suitable please get in touch to discuss other exciting opportunities you can apply for.
This advert is posted by SRGEurope (www.srgeurope.com), a UK based recruitment consultancy, on behalf of one of our client's. All of our job adverts are for live jobs that we are pro-actively recruiting for.