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VIP Account Manager

Job Details

Malta Salary: Competitive salary + Bonuses
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Rhona Tattersall

VIP Account Manager | Online Gaming | Malta | German Speaking | Competitive Salary + Commission

The Role

VIP Account Manager. The selected candidate will report to the VIP Manager on VIP management, Outbound customer calling, Quality Assurance, and Translation tasks. The role interacts closely with the Acquisition, CRM, and Customer Support functions amongst other areas of the operation.

If you are an experienced VIP Account Manager and looking to take the next step in your career then this could be the role for you.

What's on Offer to you?

  • Fantastic commission scheme no threshold
  • Fast growing gaming brand
  • Excellent career progression

What You Will Be Doing

  • Performing outbound calls to activate, re-activate, and retain players
  • Assisting players with deposit issues
  • Performing customer satisfaction surveys as well as offering incentives and promotions to reactivate lapsed or dormant accounts
  • Keeping a record of activities and results, provide reports to the line manager
  • Make sure that the site functions properly in all the jurisdictions where the company operates
  • Test and monitor deposit methods regularly and report any issues to the technical team
  • Monitor Customer Services chats with players to make sure the right message is being communicated and intervene when necessary
  • Replying to and dealing with inbound emails from VIP players
  • Creation and coordination of marketing campaigns towards VIP segments.
  • Coordinating retention calling campaigns including planning, execution, and evaluation.
  • Handle VIP customer support through offered communication channels, feedback handling, and creating guidelines for how customer support interacts with different customer segments.
  • Follow up on specific customer cases by acting account manager for VIP accounts, as such - calling customers to maintain relations.
  • Collect information and data on customer segments and advise changes for optimization
  • Evaluate and report on VIP activities and performance on a daily/weekly/monthly basis
  • Assist with translations from English to German

What You Will Need to Succeed In This Role

  • Fluency in German
  • Customer service or VIP management
  • iGaming would be an advantage

To Apply

If you are an experienced VIP Manager, and this is the challenge that you are looking for in your career, get in touch with me today. Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Rhona Tattersall, Recruitment Resourcer by email Rhona.tattersall@srgeurope.com or call Gibraltar +350 200 69999.

Why Malta?

Malta is a Southern European island country consisting of an archipelago in the Mediterranean Sea, full of history, beaches, culture and friendly people. It is easily accessible from most UK airports with a flight time of around just 3 hours. English is Malta's second official language so communication forms no problem. Summer weather is fantastic and the winters are mild. You certainly won't be bored in Malta, from hiking, mountain biking, rock climbing, scuba diving, paragliding, and windsurfing or just relaxing on the beautiful beaches - there really is something for everyone.

Keywords: VIP Manager | iGaming | Account Management | Malta | VIP |

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