VIP Account Manager

VIP Account Manager | Competitive salary + excellent bonus, benefits package, relocation assistance | Spain

SRGEurope has been appointed to recruit an experienced VIP Account Manager to join a high profile and fast growing online gaming company in Southern Spain. Our client is dynamic, creative, and has an incredibly talented work-force.

Key Responsibilities

• Provide an immaculate service to VIP members encouraging loyalty.
• Manage workflow and referrals from the VIP Hosts.
• Be proactive with a 360 degree approach to build long term relationships with VIP player.
• Support VIP players in managing their Casino needs and general requirements.
• Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.
• Deal with escalated issues/queries of VIP Host and offer advice & source solutions.
• Lead by example and achieve high satisfaction levels when dealing with VIP members.
• Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets

Essential Skills

• Native Spanish - high levels of written communication, grammar, listening and verbal skills.
• High level English - written communication and grammar, listening and verbal skill.
• Excellent interpersonal skills, self-confidence and ability to build strong relationships quickly.
• Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.
• Previous Account Management experience and proven leadership abilities, planning and analysis at a customer level.
• Proven ability to effectively use good decision making to enable quick resolution.
• Prioritise workload and have the ability to take ownership of daily workload.
• Target driven with proven experience of working towards and achieving individual and team targets.
• Ability to manage change and operate effectively in a fast moving and dynamic environment.
• Working on a shift basis, however also having the flexibility to accommodate the needs of our VIP's when called upon.
• The role includes the requirement to be available as an on call referral via Mobile phone on a rota basis with other Account Managers

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.

Account Management | Sales & VIP | Gaming | Target driven | Spanish language| Online |