Job Details
| Malta | Salary: Competitive Salary + Benefits |
| Sector: Tech | Type: Permanent |
| Start Date: ASAP | Contact: Billy Malone |
Technical Account Manager (Italian Speaking) |Online Gaming |Malta | Competitive Salary + Benefits
The Role
SRGEurope have been appointed to recruit an experienced Technical Account Manager to take a customer-centric approach to deliver a market leading technical and operational relationship focused on ease of engagement, issue resolution and project delivery. Evangelize all product and features, ensuring all technical opportunities are explored with operators. Accountable for the technical relationships with the technical satisfaction of our Italian Focused customers, as such, Italian Language Skills are essential.
If you are an experienced Technical Account Manager and looking to take the next step in your career then this could be the role for you.
What's on offer to you?
- Generous benefits package and tailored career development opportunities.
- Pension
- Critical Illness Cover
- Private Health Care
- Group Income Protection
- Life Assurance
- Onsite Gym
What will you be doing?
- Must be Italian speaking.
- Effectively liaise and communicate with both internal and external key manage day to day issues, escalations and expectations.
- Ensure all operational communications with customers / partners are documented and effectively circulated to stakeholders, making best use of collaboration tools.
- Ensure alignment with Partnership team on all account activities.
- Will communicate effectively, implement and enforce processes and procedures.
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- With a focus action & accountability, proactively find opportunities for customers to gain additional value from our Content & Products
- Working with all levels across both our business, and with our partners, solve complex operator issues not just for your allocated operators put also at a product level.
- Maintain an in depth understanding of all relevant products and services of both internal and external customers / partners.
- Engage with customers / partners to understand the business requirements with a focus on what products and services can be used more effectively within their organizations.
- Establish and articulate product requirements to the business.
- Use data gathering and analytical skills to identify opportunities for growth and product improvements.
- Take ownership of a number of projects across the team with a focus on product adoption, support feedback and process improvements.
What will you need to succeed?
- Must be a fluent Italian speaker
- 2 years' experience in the egaming industry highly desirable
- Strong communication skills - Written & Verbal
- Experience in MS Office is essential, particularly with in Excel
- Strong technical understanding of all online Casino products
If you are an experienced Technical Account Manager (Italian Speaking) and this is the challenge that you are looking for in your career, get in touch with me today.
To Apply
Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Billy Malone, Recruitment Consultant by email billy.malone@srgeurope.com or call Gibraltar +350 200 69999.
Why Malta?
Malta is a Southern European island country consisting of an archipelago in the Mediterranean Sea, full of history, beaches, culture and friendly people. It is easily accessible from most UK airports with a flight time of around just 3 hours. English is Malta's second official language so communication forms no problem. Summer weather is fantastic and the winters are mild. You certainly won't be bored in Malta, from hiking, mountain biking, rock climbing, scuba diving, paragliding, and windsurfing or just relaxing on the beautiful beaches - there really is something for everyone.
