System Support Engineer

Network / System Support Engineer | Malta | gaming, network, desktop

SRG Europe is working with one of Europe's fastest growing gaming companies with Bingo, Sports book and casino. They are recruiting for a Network / System Support Engineer for their Malta office.

As the Network / System Support Engineer you will you will be primarily responsible for ensuring the effective day to day operation of all IT Equipment with a focus on EUC, server and network infrastructure. You will be the second point of contact for end users to receive Desktop IT Support in Malta. This includes, installing, maintaining, diagnosing, repairing and upgrading all hardware and equipment. You will be responsible for promptly and efficiently assisting other colleagues with IT related requests, by means of physical intervention, telephone support or via remote access all logged and tracked through a support ticketing system.

Network / System Support Engineer Responsibilities:

Reporting to the Infrastructure Manager remotely, the day-to-day duties would include but are not limited to:

• Onsite/Remote Support as required by the business

• Windows Server 2012 R2/2016/2019 (GPO's, DHCP, DNS, TCP/IP)

• Windows 10/Mac OSX/Laptop/Desktop/Mobile Phone (iOS/Android) support

• User Account Maintenance through Active Directory / O365

• Setup/Configure/Maintain/Administer Desktop Computers/Peripherals and test network connections.

• Harden Windows Operating Systems based on NIST & CIS Guidelines.

• Install Desktop & Server Software and Applications and test functionality.

• Provide 2nd Support for various software packages.

• Meeting Room / AV Support

• Teams, Slack, Zoom and Skype for Business

• System Patching (Windows Updates, Adobe Updates, Java Updates, Firmware Updates).

• RJ45 and RJ11 Cable Patching.

• Physical Workstation/Server and peripheral relocations.

• Performs general preventative maintenance tasks on computers, laptops, printers.

• Hardware Repairs and Upgrades.

• Maintaining an up to date IT Asset Register.

• Setup/Configure/Maintain/Administer Enterprise applications (Active Directory, Exchange, Veeam, VMware, ESET etc) hosted on Windows Server Operating Systems and test operational functionality.

• Sophos Central - Endpoint Security and Antivirus

• Sophos Central - Mobile management

• Forcepoint Security Manager / Similar web proxy

• Troubleshoot Network connectivity problems in a LAN/WAN environment.

• Juniper Firewalls

• HP Aruba Switches

• Pulse Secure VPN management

• Cisco Meraki / WiFi management

• Document processes and procedures.

• Work with Software Vendors to resolve technical issues.

• Security Awareness Training and general user training.

• User Account Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).

• Escalate issues and involve superiors wherever required in order to resolve an issue as quickly as possible.

• Any other duties as requested by the Company.

Network / System Support Engineer Requirements:

• Industry related Degree (Minimum 2:1)

• At least 4 years working in a 2nd or 3rd line or similar role

• Problem Solving Skills.

• Good communication Skills (Verbal and Written).

• Planning and Organisational Skills.

• Able to operate with minimal supervision.

• Able to operate under stressful conditions.

• Able to manage Time and Priorities effectively.

• Beneficial

• Industry relevant qualification (Microsoft, Cisco, VMware etc)

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at robert.ally@srgeurope.com or call us 0207 183 6462, we look forward to hearing from you. We have a variety of jobs ranging from £25k-£150k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.

VPN | WAN/LAN, VMWare | Network | Desktop