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Swedish Customer Service Representative

Job Details

Gibraltar, Gibraltar Salary: Plus Benefits
Sector: iGaming, Business Support Type: Permanent
Start Date: ASAP Contact: Kirsten Jefferson

SWEDISH CUSTOMER SERVICE REPRESENTATIVE - IMMEDIATE START| COMPETITIVE SALARY AND BENEFITS INCLUDING RELOCATION (FLIGHT AND ACCOMODATION) | GIBRALTAR

SRGEurope has been appointed to recruit immediately available Swedish Customer Operations Representative to join a high profile and fast growing company in Gibraltar. Our client is dynamic, creative, and has an incredibly talented work-force. Relocation assistance includes flight and 6 months company accommodation, followed by a living allowance.

Swedish Customer Operations Representative Responsibilities:

  • Handling all customer related queries via all contact channels (telephone, chat and emails)
  • Maintain high level of quality and quantity of responses on all Customer Operation related topics and aspects of the role - i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.
  • Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
  • Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Work according to established standards and liaise with the Fraud Dept. on all Risk related issues (RM deposit declines and/or Chargebacks).
  • Work as part of the Swedish Team alongside the Swedish Team Leader and Supervisors and Fraud/Support Teams in relevant operational location.
  • Perform additional tasks as required.

Swedish Customer Operations Representative Requirements:

  • Native Fluency in Swedish and English
  • Available to interview and relocate immediately
  • Customer service experience
  • Willing to work shifts
  • Computer Literate

The Company

Our client offers ample opportunities to progress your career. Relocation assistance includes flight and 6 months company accommodation, followed by a living allowance.

To Apply

If you would like to proceed to the next stage press apply now, if you just want to know more e-mail us at support@srgeurope.com or to call us for Gibraltar +350 200 69999, for UK 0207 183 6462 we look forward to hearing from you.

SWEDISH | CUSTOMER SERVICE |SWEDEN | GIBRALTAR |EUROPE | CUSTOMER