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Safer Gambling Operations Manager

Job Details

Gibraltar Salary: Competitive Salary + Benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Robert Ally

Safer Gambling Operations Manager - Online Gaming - Gibraltar

The Role

SRG Europe are recruiting on behalf of our fantastic clients for a Safer Gambling Operations Manager. Our clients are one of the most well established names within the Online Gaming industry, and are continuing to grow. Due to the expansion of their products, they need you to join them.

In this position you will be responsible for the overall operations of the Safer Gambling Team, in order to maintain compliance with social responsibility policies and all relevant regulatory requirements. .

If you are an experienced Safer Gambling Operations Specialist, and looking to take the next step in your career then this could be the role for you.

What's on offer to you?

  • Performance (company & personal) related bonus

  • 35 hour working week plus lunch hour paid (40 hours)

  • 31 vacation days per calendar year including bank holidays

  • Paid overtime (enhanced rate)

  • Private Medical cover Worldwide

  • Life Assurance & Critical Illness cover

  • Company paid team outings

  • Company parties twice a year with all the trimmings

What You Will Be Doing

  • Responsible for the overall operations of the Safer Gambling Team.

  • Reporting and monitoring of various Safer Gambling processes and procedures through robust auditable processes.

  • Identify areas of Safer Gambling risk to develop and implement measures to address such items as well as launching new initiatives

  • Fine-tuning of pro-active algorithm-based tool used identify players exhibiting behaviour that may indicate potential signs of gambling related harm

  • Working with data analysts to assess the effectiveness of our Safer Gambling policies, processes and interactions.

  • Ensure effective accurate documentation and record keeping of Safer Gambling processes.

  • Reviewing/amending manuals and existing procedures, as related to Responsible Gambling and compliance in all regulated markets.

  • Handling of & providing guidance on escalated disputes as required to investigate and determine the most appropriate action to take.

  • Focal point for internal escalation of Safer Gambling compliance matters.

  • Key stakeholder in the implementation of new policies, procedures & regulatory requirements.

  • Research and preparation of case studies/presentations for training purposes, audits & ADR's.

  • Identifying key training needs and overseeing Safer Gambling training content and delivery including collaborating with external organisations when required.

  • Developing and maintaining relationships with 3rd party organizations in the Safer Gambling field.

  • Any other tasks assigned by line management.

What You Will Need to Succeed In This Role

  • Minimum of 5 years' practical experience working for a regulated gambling operator, specialising in Safer Gambling, player protection or a comparable background.

  • Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer Gambling and customer interactions.

  • Knowledge of best practice in social responsibility for remote gambling.

  • Strong communication skills, with the ability to communicate and gain the respect of all levels of management and staff.

  • Proficient in MS Office applications.

  • Reasoning and analytical ability in order to make decisions.

  • Good assessment of situations under stressful circumstances.

  • Excellent organisational and prioritisation skills.

  • Experience in providing detailed case reviews, presentations and analytical data.

If you are an experienced Safer Gambling Operations Manager, and this is the challenge that you are looking for in your career, get in touch with me today.

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Robert Ally on robert.ally@srgeurope.com or on +350 200 69999.

Safer gambling | Operations | iGaming | Gibraltar