Safer Gambling Officer

Safer Gambling Officer | Online Gaming | Malta | German Speaking

SRGEurope have been appointed to recruit a Safer Gambling Officer. In this role you will be reporting to the Safer Gambling Team Lead the role holder will be responsible for identifying customers with gambling addiction or potential gambling problems. They will interact with customers to ensure they are aware of the safer gambling tools as well as assessing the customer's affordability and vulnerability.

If you are an experienced Safer Gambling Officer then this is the opportunity for you.

What's on Offer?

• A fantastic collaborative work environment in an excellent location.
• Private Healthcare that begins on day one and the option to add family members.
• A Pension Plan after successfully completing probation.
• Free language classes and wellness coaching.
• Discounts for several restaurants along with subsidised gym memberships.
• A comprehensive relocation package.

What you will be doing:

• Monitor player activity and take preventative action if their behaviour is indicative that a problem exists.
• Carry out customer interactions on email and telephone. These calls can be of a sensitive nature with some customers in difficult situations or have personal issues.
• Monitoring previously excluded customers attempting to access the facilities.
• Ensure any disputes are resolved to licence guidelines fairly to both the customer and company.
• Follow defined processes and procedures to monitor customer activity and interact accordingly.
• Conduct phone conversations with customers to ensure they understand the safer gambling tools available, where to find them and carry out affordability questions.
• Suggest new systems to recognise unusual behaviour and identify potential problem gamblers and take steps to prevent any further losses.
• Ensure all systems are functioning and working efficiently.
• Ensure that all incoming queries are dealt with accurately and in a timely manner.
• Understanding of safer gambling and problem gambling behaviour and be able to recognise the signs that would indicate a customer has a gambling issue.

The Essentials:

• Key relationships with Safer Gambling Officers, Payments & Security Team, Contact Centre, Account Management Team and EDD team.
• Working closely with the Safer Gambling Team Leader to ensure consistent approach in work practices.
• Previous experience of working in a Safer Gambling environment preferred.
• Eye for detail.
• Flexible and reactive to change
• Able to work as part of a team and alone
• Have an objective mind and be able to make on the spot decisions
• Be able to handle pressure
• Strong grasp of written German and the ability to create and update standard interactions

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Sam Adlam , Recruitment Consultant on Sam.adlam@srgeurope.com or on +350 200 69999.

Compliance, Safety Gambling, German Speaking, Payments & Security