Real - Time CRM Executive

Job Details

Gibraltar, Gibraltar Salary: Plus benefits
Sector: iGaming, Marketing Type: Permanent
Start Date: ASAP Contact: Ebony Jacks

Real - Time CRM Executive | Competitive Salary, Private Healthcare, Relocation covered, Bonus and Pension | Online Gaming Sector | Gibraltar

SRGEurope has been appointed to recruit Real-Time CRM Executive to join an International Company with offices in Gibraltar. The Real-Time CRM Executive will be responsible for managing the entire 'real time' customer experience of customers across either the company brands. A sports fanatic, you will be part of a team responsible for the scheduling and subsequent communication via various contact channels.

Real-Time CRM Executive Duties will include but are not limited to:

  • Working against a schedule documenting the planning of likely messaging opportunities during the daily sports calendar.
  • Focusing on in-play sporting events, assist in identifying the most popular and engaging betting opportunities and position these prominently within campaign messaging.
  • Ensure campaigns are tagged with a unique campaign code facilitated by internal tools ensuring each code is specific to the sport, the customer group receiving the campaign and the type of product included within the campaign.
  • Ensure that all delivered activity is consistent, of excellent quality and follows brand guidelines
  • Contribute to writing engaging copy across channels that will be used for communication to customers.
  • Contribute towards conducting competitive audits including compilation of an extensive gap and competitor analysis, utilizing the output to drive improvements and development on the real-time CRM front.

Real-Time CRM Executive Skills & Experience required:

  • Extensive sports and betting knowledge will be essential in allowing you to thrive in this environment
  • You will be passionate about sports betting and gaming
  • Experience of working in a marketing/CRM team would be beneficial but not essential.
  • Exposure to optimising CRM techniques, segmentation, campaign planning is preferred.
  • Experience of working in a customer facing or customer servicing betting function will be helpful as you will understand the needs and demands of our customers
  • Familiar with Mobile technology, you will be a keen user of mobile devices who understands the basic usability and technology that powers our customers' experience of betting with us
  • Flexible to working evenings and weekends

Please get in touch for the full job specification!

The Company

Our client is one of Europe's leading Gaming companies; they have a strong market share and play a dominant role in the Gaming arena. Their long established retail and online brands provide excellent opportunities for highly driven candidates, giving rapid career progression to exceptional employees.

Why Gibraltar?

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here:

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at or call us for Gibraltar +350 200 69999, for UK 0207 183 6462 we look forward to hearing from you.

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