Production System Analyst

Job Details

Gibraltar Salary: Competitve Salary Plus Benefits
Sector: iGaming, Tech Type: Permanent
Start Date: ASAP Contact: Ebony Jacks

Production System Analyst | Competitive Salary + Benefits package | Online Sector | Gibraltar

SRGEurope has been appointed to recruit an experienced Production System Analyst for a new & exciting online trading platform. If you are a great problem solver and coordinator with a solid understanding of modern cloud platform technologies and seeking your next career move, we want to hear from you!

Production System Analyst Responsibilities:

  • Provide application support to business users on trading platform
  • Manage and resolve production incidents on trading platform
  • Assist with the definition and development of critical process monitoring dashboard and
  • Investigative toolsets
  • Assist with the prioritization of trading platform change pipeline
  • Configure and manage Jira Service Desk software and workflows
  • Administrate corporate software systems
  • Management of corporate mobile and desktop devices (Wintel and Mac)
  • Development and support of cloud based corporate technical services
  • Work closely with DevOps to deliver robust and scalable production systems
  • Assist in corporate technical projects to support ISO 27001 standard
  • Support data collection for cyclical audit and internal assessment for production health checks
  • Contribute to continuous service improvement methodology and processes
  • Document and maintain the technology support runbook to a high standard
  • Contribute towards the production-first culture
  • Assist with the development of critical monitoring dashboard and investigative toolsets

Production System Analyst Requirements:

  • BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus
  • Background in technical/application support and cloud services
  • Jira and Azure experience
  • Dashboard monitoring software and configuration
  • Strong problem-solving skills
  • SQL reporting skills
  • Organisational and project management
  • KPI Data Collection and Service Uptime Reporting


  • Experienced in cloud mobile device management
  • Experienced in Gaming/Media/Fintech is highly desirable
  • ITIL Framework experience
  • Agile Led Delivery experience
  • Experience of an ISO27001certified workplace
  • PCI Compliance experience
  • Interest and knowledge of technological trends in infrastructure service support and toolsets
  • Trading or gaming experience including KYC and Payment processing
  • Interest in football, gaming or trading

Why Gibraltar?

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here:

To Apply

If you would like to proceed to the next stage press apply now, if you just want to know more e-mail us at or to call us for Gibraltar +350 200 69999, for UK 0207 183 6462 we look forward to hearing from you.

We have a variety of jobs within the Online Gaming sector ranging from £25k-£100k, so if this one is not suitable please visit our website for other exciting opportunities you can apply for.

System Analyst | Jira | SQL | Azure