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Network Operations Engineer

Job Details

Gibraltar Salary: Competitive Salary
Sector: Tech Type: Permanent
Start Date: ASAP Contact: Billy Malone

Network Operations Engineer (NOC) | Online Gaming | Gibraltar

SRGEurope have been appointed to recruit a skilled and talented 24/7 Network Operations Engineer. In this role based in our client's fantastic offices in the heart of Gibraltar, you will join our team of skilled professionals.

Our clients are a household name within the Online Gaming and Sports Betting sector, and are expanding their brand and scaling their teams rapidly throughout 2022. They offer a relaxed, yet hard-working international work environment and they are looking for a career driven, like-minded team player, that is motivated to ensure delivery of the best customer experience across all our clients product verticals.

If you are an experienced 24/7 Operations Engineer then this is the opportunity for you.

What's on Offer?

  • A fantastic collaborative work environment in an excellent location.

  • Private Healthcare that begins on day one and the option to add family members.

  • A Pension Plan after successfully completing probation.

  • Free language classes and wellness coaching.

  • Discounts for several restaurants along with subsidised gym memberships.

  • A comprehensive relocation package.

What you will be doing:

  • To monitor and maintain the operational integrity of network equipment, servers, operating systems and critical services.

  • Accurate recording and maintenance of all records relating to role, actions or procedures i.e. Checklist, Updating incident cases etc.

  • Problem management and escalation within guidance of standard operating procedures.

  • Escalation of calls to other support teams or third parties as necessary.

  • Work with third party suppliers to resolve any issues that they might have which are affecting our customer facing services.

  • Maintaining up to date knowledge of working practices and procedures.

  • Meeting SLA's as defined in the NOC handbook.

  • Carrying out routine system and network integrity checks to maintain effective service levels.

  • Provide initial troubleshooting on issues, working closely with other technicians to resolve any issues in a timely and efficient manner.

  • Produce detailed root cause analysis reports on all major incidents.

  • Provide hands on support for systems within our Data Centre environment.

  • Maintain awareness of our entire live environment, be aware of and provide a rapid response to any issues

The Essentials:

  • Fluent in both spoken and written English.

  • Experience of working with a modern Data Centre, including monitoring of environmental conditions and critical power systems.

  • Able to learn and adapt to new technologies through self-directed training.

  • Ability to produce highly detailed documentation for technical procedures.

  • Positive and proactive thinker.

  • ITIL aware.

  • Ability to work to strict guidelines and timescales across multiple streams simultaneously, often having to act on your own initiative.

  • Knowledge of network monitoring tools.

  • A Unix/Linux and windows skillset that will allow you to perform initial troubleshooting steps.

  • Knowledge of TCP/IP networking.

  • Understanding the concepts of a virtual infrastructure.

Desirable skills

  • Previous experience in a NOC environment.

  • CCNA / RHCA/ MCSE or equivalent.

  • Experience with Cisco, F5 and Arista network equipment.

  • Awareness of monitoring tools, CA eHealth, CA Spectrum, Icinga/Nagios and Solarwinds

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Billy Malone, Recruitment Consultant on billy.malone@srgeurope.com or on +350 200 69999.