Live Casino Operations Executive (FTC)

Job Details

Gibraltar, Gibraltar Salary: Plus benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Steven Brady

SRGEurope has been appointed to recruit a Live Casino Operations Executive (FTC) for a world leading International iGaming businesses with one of their bases in Gibraltar. The Live Casino Operations Executive will report directly to The Live Casino Manager and will be responsible for operational areas for Live Casino across all brands.

Live Casino Operations Executive Responsibilities:

  • Reviewing Live Casino operational processes and finding optimal solutions for streamlined working
  • Ensuring all third party bonus tools are being optimized and used to their full potential
  • Provide regular and detailed analysis of player activity as directed by the Live Casino Manager
  • Acting as second line support to the Customer Services Team across all brands. Including operational escalations, responsible for managing the escalation of issues in a timely and considered manner
  • Monitoring and reviewing the products across all channels to ensure the best possible customer experience
  • Management of bonuses in IMS, creating bonus schemes and reviewing performance
  • To implement strict testing procedures to ensure accuracy of bonus templates
  • Collaborating with Digital Marketing teams to ensure offers are attractive and set up correctly
  • Conducting and maintaining thorough competitor product analysis and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product
  • Interaction with other business areas to provide information, support and assistance as required
  • Working closely with the promotions team to ensure all promotional activity and CRM journey fulfilment is completed to a high standard
  • Assisting with ad-hoc operational tasks for all brands
  • Responsibility for managing documented daily procedure and tasks for use in training of new starters
  • Assisting with the training and development of new team members

Live Casino Operations Executive Requirements:

  • Knowledge of customer servicing and retention strategies
  • Exemplary written and spoken English
  • Ability to work effectively as part of both small teams and larger formal groups
  • Good IT skills including strong experience of Microsoft Office; Excel, Word and PowerPoint
  • Detail focused but able to see the "big picture" and maintain progress
  • Excellent communication, interpersonal skills, time management and organisation skills
  • Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation

To Apply

If you are interested in this role and want to know more apply now for further information or call +350 200 69999 for a chat with one of our Consultants.

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