Japanese Team Leader

Japanese Team Leader | Competitive Salary + Excellent Benefits | Malta

SRGEurope has been appointed to recruit an experienced Japanese Team Leader to join a dynamic, energetic and friendly online Gaming client in Malta. The Japanese Team Leader will be responsible for managing the Japanese Support team, ensuring the Customer Service Operation runs smoothly as well as reporting and assisting the Head of Support.

Japanese Team Leader Responsibilities:

• Manage the Japanese support performance within their respective verticals
• Provide detailed performance analysis of their respective function
• Assist with managing the Japanese Customer Services workflow
• Contribute to the continual improvement of CS Operational performance
• Responsible for the development of team members
• Effective recruitment and on-boarding
• Supporting the wider management team
• QA and provide daily training to the agents
• Serve as knowledge base for the agents (consultation and escalation)
• Extract and analyse daily/weekly/monthly reports of the operations to understand the floor workload
• Monitoring productivity and efficiency of the team to ensure Company's objectives and KPIs are met

Japanese Team Leader Requirements:

• Native and Business level of Japanese and fluent English language skills
• Ability to handle customer queries and act as a role model to agents
• Ability to multi-task and handle pressure
• Ability to adopt and implement fast new procedures and knowledge
• Good decision-making and problem-solving skills
• Thorough product knowledge and industry experience
• Leadership and strong sales skills
• Strong oral and written communication skills
• Motivational skills and results-oriented
• Employee training experience and interviewing skills

Why Malta

Malta is a Southern European island country consisting of an archipelago in the Mediterranean Sea, full of history, beaches, culture and friendly people. It is easily accessible from most UK airports with a flight time of around just 3 hours. English is Malta's second official language so communication forms no problem. Summer weather is fantastic and the winters are mild. You certainly won't be bored in Malta, from hiking, mountain biking, rock climbing, scuba diving, paragliding, and windsurfing or just relaxing on the beautiful beaches - there really is something for everyone.

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at support@srgeurope.com or call us for Malta +356 277 82156, for UK 0207 183 6462 we look forward to hearing from you.

Japanese & English language | Sales | Team Leader | Customer Service | Online Gaming |