IT Manager

Job Details

Merseyside, England Salary: Competitive salary plus benefits
Sector: Tech Type: Permanent
Start Date: ASAP Contact: Robert Ally

IT Manager | ITIL | Liverpool (onsite)| Competitive salary plus benefits

The Role

IT Manager required for a company based in Liverpool. The IT Manager role focuses on the delivery of SLAs to the business and our customers. Ensuring ITIL best practice is at the core of our delivery.

The daily objectives of delivering service and software solutions to the business within a ISO 27001, ITIL, NIST framework. The role is 80% IT department management with 20% hands on IT leadership.

If you are an experienced IT Manager and looking to take the next step in your career then this could be the role for you.

What's on offer to you?

  • 33 days annual leave (excluding bank holidays)

  • Free Car Parking

  • Annual Bonus Scheme

  • Company Contribution Pension Scheme

  • Employee Assistance Programme

  • Cycle to Work Scheme

  • Medicash

  • Training Opportunities

  • Gym & Retail Discounts

  • 2 Life Assurance

What You Will Be Doing

  • Take overall responsibility for the IT service delivery teams within a ITIL framework

  • Ensure that computer systems and networks are running smoothly.

  • Act as a departmental lead in the absence of IT/IS Director.

  • Conduct staff appraisals, reviews and set KPIS in line with the team.

  • Be responsible for IT continuity of service, cyber security, and disaster recovery.

  • Be responsible for managing external IT services, suppliers, and provider service levels.

  • Be responsible for the administration of 27001 policy and process.

  • Process GDPR SAR and report incidents to the Data Protection Officer.

  • Manage availability of the IT and development team resources within DevOps.

  • Maintain the Technology department commitment to budget accountability.

  • Maintain self and the team with current IT accreditation as defined in the review process.

  • Always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.

  • Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.

  • Work as part of a larger team to develop working practices and procedures.

What You Will Need to Succeed In This Role

  • Be able to maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.

  • Have ITIL accreditation and be comfortable driving ITIL process.

  • Have worked in an ISO 27001 organisation and be aware of the requirements for ISO 27001.

  • Enjoy working in an agile DevOps fast paced environment.

  • Have a solid industry IT technical understanding of Microsoft solutions.

  • Have strong written and verbal communication skills.

  • Have a strong orientation towards quality, safety, and continuous improvement.

  • Have the ability to prioritise work, work well under pressure, meet deadlines and manage business expectations.

  • Full UK Driving Licence.

  • A legal right to work in the UK.

To Apply

If you are an experienced IT Manager, and this is the challenge that you are looking for in your career, get in touch with me today. Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Robert Ally, Recruitment Consultant by email or call Gibraltar +350 200 69999.

Key Words: IT Manager | ITIL |Devops | ISO 27001