IT Agent

Job Details

Malta Island, Malta Salary: Competitive Salary + Benefits
Sector: Tech Type: Permanent
Start Date: ASAP Contact: Robert Ally

IT Agent / IT Support | Malta | Infrastructure, technical support

SRGEurope are working with a growing consultancy company in Malta who are looking for an IT Agent / IT Support. This is an exciting opportunity to work in the IT industry where you will planning implementation and improvements of IT infrastructure while ensuring continuity of IT related services,

Managing and solving IT related incidents and requests, received through the internal ticketing system, by providing direct assistance when the matter can be solved locally and escalating others to support when cannot be resolved locally.

IT Agent / IT Support Responsibilities:

  • Make sure that every agent within the company is fully equipped with the necessary I.T equipment and fully functional.
  • Take care of accounts and mail boxes creation, include them in the necessary groups and give them permissions as requested by their respective team leaders.
  • Diagnose, troubleshoot and resolve technical issues surrounding Windows OS, MS Office, network, e-mail, CRM/Plexop, Zoiper and hardware in a timely manner ensuring reliability and stability.
  • Keep under control the stock of computers and peripherals that will be provided to agents and ensuring that needed material will always be available by ordering what is required in an appropriate amount and always at the best price possible.
  • Recommends IT strategies, policies, and procedures by assessing organization outcomes, identifying problems, evaluating trends and anticipating requirements
  • Measure, plan and report IT infrastructure capacity, participate in IT infrastructure development projects, cooperation with other IT-related teams
  • Create "how-to" manuals on solutions to frequently asked questions, create procedures to improve workflow and other technical documentation
  • Identify problematic areas and implement strategic solutions in time.

IT Agent / IT Support Requirements:

  • Fluent in English (fluent in Italian is an advantage).
  • 1 years' experience in IT is a must.
  • Degree Qualification is an advantage.

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at or call us 0207 183 6462, we look forward to hearing from you.

We have a variety of jobs ranging from £25k-£150k, so if this one is not suitable please visit our website for other exciting opportunities you can apply for.

IT Agent / IT Support | Malta | Infrastructure, technical support