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Head of Operations/Head of Customer Operations (UK)

Job Details

England, England Salary: £90000 - £100000 per annum + Plus benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Kirsten Jefferson

Head of Operations / Head of Customer Operations UK | Salary £90,000 - £100,000 Negotiable + Bonus, Healthcare, Pension, And Additional Benefits Including Relocation Assistance | United Kingdom

SRGEurope has been appointed to recruit an experienced Head of Operations / Head of Customer Operations to join a high profile and fast growing company with offices internationally. Our client is dynamic, creative and has an incredibly talented work-force. The Head of Customer Operations UK / Head of Operations will play a vital role in the business. Relocation assistance is available for candidates within the UK and abroad

Head of Operations / Head of Customer Operations UK Responsibilities will include but not be limited to:

  • Lead multiple teams of up to several hundred employees, including but not limited to customer service / operations / entertainment / production / programming / product / marketing and technology teams. Ensuring constant improvement of teams.
  • Drive change and business improvements, including rolling out changes to and new products / platforms / services / technologies across teams when necessary
  • Ensuring the delivery of exceptional service offerings through technology and analytical insights
  • Operational KPIs, Performance Management and operational improvement
  • Providing insight to stakeholders in order to shape customer offerings
  • Strategic planning and communication with stakeholders and teams
  • Frequent travel within the UK to other offices
  • Drive change and business improvements, including rolling out changes to and new products / platforms / services / technologies across teams when necessary
  • Contribution towards product roadmaps
  • Interpreting the company key principles and objectives and dispersing the necessary information amongst the teams, ensuring they are mindful of the visions, goals and objectives
  • Recruitment and planning of various teams in a rapidly growing company
  • Ensuring compliance where necessary

Head of Operations / Head of Customer Operations UK Requirements:

  • Experience in a similar managerial / director level operational role leading large teams is essential
  • Strong understanding of customer service / experience overseeing customer service teams
  • Strong leadership, interpersonal and communication skills
  • Experience with business change and rolling out new products , projects and initiatives across teams
  • Understanding of Product development lifecycle
  • Performance management
  • Experience managing performance assessments and reviews
  • Highly organised with strong planning, analytical and strategy skills.
  • Experienced working in a fast paced environment
  • Experience within the gaming/gambling industry is a preference
  • Willing to travel between UK offices

The Company

Our client offer an exciting workplace. They have a strong market share and play a dominant role in their sector. They offer fantastic opportunities to progress your career whilst working with highly skilled and talented individuals. Relocation assistance is available for candidates within the UK / EU.

To Apply

If you would like to proceed to the next stage press apply now, if you just want to know more e-mail us at support@srgeurope.com or to call us for Gibraltar +350 200 69999, for UK 0207 183 6462 we look forward to hearing from you.