German VIP Account Manager

Job Details

Gibraltar, Gibraltar Salary: Plus Benefits
Sector: iGaming, Accounting & Finance, Marketing Type: Permanent
Start Date: ASAP Contact: Clare Cogan

German VIP Account Manager | Competitive salary + excellent bonus, benefits package, relocation assistance | Gibraltar


SRGEurope has been appointed to recruit an experienced German VIP Account Manager to join a high profile and fast growing online gaming company in Gibraltar. The experienced German VIP Account Manager will be responsible for identifying and developing new VIP customers, increasing overall player lifetime value and the revenue contribution for the VIP player base.



  • The first point of contact for VIP players via email and chat, telephone, events and key functions.
  • Building strong relationships with VIP customers.
  • Evaluating and monitoring VIP players to ensure maximum lifetime value and customer experience.
  • Handle customers' day to day queries, including out of hours when necessary.
  • Using data and analysis to monitor and optimise VIP performance based on a set of agreed performance indicators.
  • Understanding customer data trends to meet retention and overall P&L targets delivered through VIPs.
  • Reaching out to players as the proactively to reactivate dormant accounts.
  • Identifying players with VIP potential and act accordingly.
  • VIP player activity monitoring and reporting; wagering, revenue, win.


  • Experience of excellent hospitality/ customer services.
  • Excellent capability to empathies and engage with high value customers.
  • Comprehensive understanding of Marketing, Customer Services, VIPs and/or CRM.
  • Excellent organisational, planning and communicative skills.
  • Able to deliver on target-driven goals by liaising with other departments.
  • Strong work ethic with high attention detail - happy to be flexible and juggle multiple priorities in a fast moving, demanding environment.
  • Native German speaking, a second language is advantageous.

To Apply


If you are interested in this role press apply now and if you want to know more e-mail us at or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.


Marketing | VIP | Native German speaking | CRM | Online | Gaming