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Gaming Operations Executive

Job Details

Gibraltar, Gibraltar Salary: Plus benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Clare Cogan

Gaming Operations Executive | Competitive salary + excellent bonus, benefits package, relocation assistance |Gibraltar

SRGEurope has been appointed to recruit an experienced Gaming Operations Executive to join a high profile and fast growing online gaming company in Gibraltar. Our client is dynamic, creative, and has an incredibly talented work force. The Gaming Operations Executive will assist the Bingo Operations Manager with all aspects of operational activity in relation to slots and game on the gaming brands.

Responsibilities:

  • Offering operational support to the promotions team in terms of bonus template builds and financial KPI reporting and regular KPI reporting
  • Identify and automate manual process to increase operational efficiency and improve customer experience
  • Detect and prevent bonus abuse and optimise promotions ROI
  • Work closely with Customer Service & Analytics team to identify and fix customer journeys and reduce contact-drivers
  • Encourages communication and collaboration across the business, team and stakeholders in order to build strong relationships and develop cross functional working
  • Ensuring second line support to the customer services team on operational escalations is being provided in a timely fashion
  • Monitoring and reviewing the products across all channels to ensure the best possible customer experience
  • Conducting and maintaining thorough competitor analysis (product/promotions/marketing activity) and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product

Requirements:

  • Strong customer-experience and product vision
  • Strong knowledge and understanding of the Casino industry and major competitors
  • Experience in a multi-brand, international business
  • Experience of working in a complex/dynamic fast paced environment is essential
  • KPI, customer and results-oriented individual
  • Strong customer ethos and the ability to channel insight into profitable deliverables

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.