Job Details
| Gibraltar | Salary: Competitive Salary + Benefits |
| Sector: iGaming | Type: Permanent |
| Start Date: ASAP | Contact: Rhona Tattersall |
Danish Customer Operations Representative - Online Gaming - Gibraltar
The Role
SRG Europe are recruiting on behalf of our fantastic clients for a Danish Customer Operations Representative. Our clients are one of the most well established names within the Online Gaming industry, and are continuing to grow. Due to the expansion of their products in their Danish markets, they need you to join them.
In this position you will be ensuring B2C customers receive the highest standard of Customer Service, along with daily operational checks and verifications.
If you are an experienced Danish Customer Operations Representative, and looking to take the next step in your career then this could be the role for you.
What's on offer to you?
Performance (company & personal) related bonus
35 hour working week plus lunch hour paid (40 hours)
31 vacation days per calendar year including bank holidays
Paid overtime (enhanced rate)
Private Medical cover Worldwide
Life Assurance & Critical Illness cover
Company paid team outings
Company parties twice a year with all the trimmings
What You Will Be Doing
You will be expected to maintain the highest standard of quality and quantity responses on all Customer Operation related topics
Analyse and investigate accounts raised to Operation Queues / Reports and ensure relevant action is taken
Complete conversion / retention efforts through promotions, events and bonus offers
Complete daily AML and Under-Age checks, taking relevant action where needed
Work to established standards and liaise with the Fraud Department daily
What You Will Need to Succeed In This Role
Native Danish speaker with a thorough understanding of the Online Gaming markets.
High level of intelligence with excellent reasoning and analytical abilities
You will need to work well within a team, in a confident and flexible matter
Able to work under pressure with excellent organisational skills
Excellent communication skills as you will be working with the teams' right across the business.
If you are an experienced Danish Customer Operations Representative, and this is the challenge that you are looking for in your career, get in touch with me today.
To Apply
Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Rhona Tattersall on rhona.tattersall@srgeurope.com or on +350 200 69999.
