Customer Service Agent

Job Details

Gibraltar Salary: Competitive Salary Plus Benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Clare Cogan

Customer Service Agent | Competitive salary | Gibraltar

SRGEurope has been appointed to recruit a Customer Service Agent to join one of the latest and most exciting businesses crossing the Fintech and Gaming sectors in Gibraltar. The Customer Service Agent will be a natural communicator, have a positive disposition and a passion for all that is football and sports overall.

Customer Service Agent Responsibilities:

  • Providing day-to-day customer support, resolving queries and issues via phone, email & live
  • Chat in a professional and positive manner.
  • Investigate and resolve customer complaints quickly and patiently.
  • Maintain thorough and accurate customer records.
  • Assist other departments with customer security checks, including due diligence checks.
  • Liaise with the other teams to ensure that they are aware of any challenges customers face.
  • Outbound calls (no cold calling)
  • Gathering feedback from customers about their experience.

Customer Service Agent Requirements:

  • Strong team and customer service ethics.
  • Solutions-oriented with a natural desire to help, support and communicate with people.
  • Confident telephone manner, professionalism and a focus on delivering Customer service.
  • Excellent interpersonal skills - can explain complex information in a simple way.
  • Strong attention to detail.
  • Ability to pick up easily new process, systems and customer trends.
  • Intermediate Excel skills.
  • Good knowledge of the world's top football leagues.
  • Good command of English essential.
  • Must be able to work evening's, weekends and bank holidays.

Why Gibraltar?

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here:

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.

Customer Service| Excel | Communication | Sports football | English