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Customer Operations Executive

Job Details

Gibraltar Salary: Competitive Salary + Benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Ebony Jacks

Customer Operations Executive | Competitive Salary + Bonus + Benefits package | Online Sector | Gibraltar

SRGEurope has been appointed to recruit a Customer Operations Executive to join a high profile and fast growing company in Gibraltar. Our client is dynamic, creative, and has an incredibly talented work force.

Customer Operations Executive Responsibilities:

  • Store winning details as soon as available on official sources
  • Verify winning information, evaluate draw
  • Assign prizes in all currencies
  • Release bigger winnings, close draw and renew subscriptions
  • To deal with the suspicious process in our games (in-game fraud) or in mobile payment transactions (mobile fraud)
  • Identify, investigate and analyse suspicious activities, abnormalities and patterns
  • Assisting the Customer Service Team with their queries
  • Deal with other tasks as assigned by the Operation TL, Operation Manager and/or COO
  • To assist with all aspects of player verification as part of the KYC process

Customer Operations Executive Experience:

  • Minimum 3 years' work in Online Gambling
  • English language
  • Risk and Fraud background
  • Understanding of Fraud, Payments and Transactional processes
  • Attention to detail
  • Analytical minded, able to work with numbers and processes
  • Good Excel, Word, PowerPoint, Outlook skills
  • Ability to work flexibly (Shifts and weekends)
  • Additional languages (spoken)

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.