Client Services Manager

Client Services Manager | Competitive salary + Benefits | Malta

SRGEurope has been appointed to recruit an experienced Client Services Manager to join a high profile payment service provider in Malta. We are seeking a collaborative and motivated Client Services Manager to help grow and manage the team. The successful candidate will be someone who is passionate about delivering service excellence and maintaining a collaborative and inclusive team environment.

Client Services Manager Responsibilities:

• Manage, monitor and review daily operational functions in order to ensure correct quality standards
• Review daily priorities and takes appropriate action to ensure that expected results are achieved
• Keep abreast of system changes and events and proactively plans to accommodate accordingly
• Effectively manage staff to maximise their potential and profitability for the company
• Improving customer service quality by analysing customer service metrics and customer feedback in order to evaluate and re-design processes and implement any required changes
• Set clear objectives; evaluate progress and instill a high-performance culture with a focus on teamwork and service excellence
• Increases productivity by ensuring that necessary resources are provided
• Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery
• Developing and updating procedures and policies
• Translate business strategy into relevant service standards and processes and implements accordingly

Client Services Manager Requirements:

• 3 - 5 years related working experience with exposure to IT operations, service industry, Fintech or banking advantageous
• Strong leadership skills with the ability to mentor and coach
• Advanced ability in problem-solving
• Exceptional organisational skills and attention to detail
• Able to build effective and collaborative working relationships
• Excellent communication, interpersonal and conflict resolution skills
• Strong time management skills
• Possess a strong work ethic and a team player mentality
• Capability to think out of the box

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.