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Client Services Manager

Job Details

Malta Island, Malta Salary: Plus Benefits
Sector: Accounting & Finance Type: Permanent
Start Date: ASAP Contact: Ebony Jacks

Client Services Manager | Competitive salary + Benefits | Malta

SRGEurope has been appointed to recruit an experienced Client Services Manager to join a high profile payment service provider in Malta. We are seeking a collaborative and motivated Client Services Manager to help grow and manage the team. The successful candidate will be someone who is passionate about delivering service excellence and maintaining a collaborative and inclusive team environment.

Client Services Manager Responsibilities:

  • Manage, monitor and review daily operational functions in order to ensure correct quality standards
  • Review daily priorities and takes appropriate action to ensure that expected results are achieved
  • Keep abreast of system changes and events and proactively plans to accommodate accordingly
  • Effectively manage staff to maximise their potential and profitability for the company
  • Improving customer service quality by analysing customer service metrics and customer feedback in order to evaluate and re-design processes and implement any required changes
  • Set clear objectives; evaluate progress and instill a high-performance culture with a focus on teamwork and service excellence
  • Increases productivity by ensuring that necessary resources are provided
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery
  • Developing and updating procedures and policies
  • Translate business strategy into relevant service standards and processes and implements accordingly

Client Services Manager Requirements:

  • 3 - 5 years related working experience with exposure to IT operations, service industry, Fintech or banking advantageous
  • Strong leadership skills with the ability to mentor and coach
  • Advanced ability in problem-solving
  • Exceptional organisational skills and attention to detail
  • Able to build effective and collaborative working relationships
  • Excellent communication, interpersonal and conflict resolution skills
  • Strong time management skills
  • Possess a strong work ethic and a team player mentality
  • Capability to think out of the box

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.