Claims Adjuster/Customer Service Support

Claims Adjuster/Customer Service Support | Insurance | Gibraltar | Salary Competitive

The Role

SRGEurope have been appointed to recruit a Claims Adjuster/Customer Support Agent for an expanding Insurance company based in the thriving jurisdiction of Gibraltar. You will be required to have a strong attention to detail and understand the needs when working within a highly regulated industry.

If you are looking to take a new role in the Insurance sector and enhance your career then this could be the role for you.

What's on offer to you?

• Competitive Salary package
• On the job training will be provided by senior mentors
• Study support for CII post probation

What You Will Be Doing

• Answering first notification of loss calls from policyholders
• Verifying policy coverage in a timely manner in accordance with claims guidelines and collection of premium
• Managing a portfolio of insurance warranty claims, liaising with third party suppliers and policy holders
• Proactive claims management from notification through to settlement
• Investigating and performing basic fraud checks
• Negotiating settlement of claims within authority level
• Ensuring SLAs and KPIs are met and maintained
• Ensure full compliance with all internal and external regulations
• Provide support to the Claims Team as and when required and be open to developing knowledge of insurance and handling claims

What You Will Need to Succeed In This Role

• Ideally some previous experience of working in general insurance, customer service, underwriting or legal but not necessarily within claims as training provided
• Excellent computer skills including proficiency with Microsoft applications
• Professional manner
• Effective verbal and written communication, time management, organization skills
• Excellent customer service and telephone manner
• Good written and numeracy skills
• Excellent computer skills including proficiency with Microsoft applications

If this is the challenge that you are looking for in a career in Insurance, get in touch with me today.

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Angelique Pearson, Managing Director by email angelique.pearson@srgeurope.com or call Gibraltar +350 200 69999.

Why Gibraltar

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar.

Insurance | Claims | Customer Service | Claims Adjuster