Bonus Executive

Bonus Executive | Competitive Salary + Bonus + Benefits + Relocation assistance | Online Gaming Company | Gibraltar

SRGEurope have been appointed to recruit a Bonus Executive to join an exciting growing company with offices in Gibraltar.

The Bonus Executive will be responsible for supporting the team in the smooth running of the digital product, including, but not limited to, setting up and executing all campaigns in the back office and overseeing and delivering the day to day operational tasks across the product portfolio.

Bonus Executive Responsibilities:

• Manage day to day operational tasks and issues including but not limited to product, marketing, CRM, VIP and financial analysis.
• Creation, execution and reporting on bonuses that are run automatically from our back office. Minimize bonus abuse to ensure promotion efficiency
• Respond to internal and external customer queries, being the first point of escalation for customer enquiries from the Contact Centre to ensure prompt and efficient settlement
• Testing of current and future products to ensure that they are functioning as required and match user acceptance criteria
• Monitor transaction and payment activity across all business channels to detect and raise any issues to be fixed
• Responsibility for making process/product improvement recommendations to management, especially around bonusing and back office systems and tools
• Identify actionable insights, suggest recommendations and influence the direction of the Casino by effectively communicating results to cross functional groups
• Act as process specialist to advise on best operational practices across multiple business verticals and increase process efficiency.
• Monitoring of product and feature performance including bonus mechanics and tools

Bonus Executive Requirements:

• Previous experience in a similar role
• Knowledge of customer servicing and retention strategies
• Understanding of all aspects of an operating platform, including: system configuration, reporting and bonus features
• Advanced in Microsoft Excel, highly analytical and data driven with a strong attention to detail
• Team player with good stakeholder management abilities
• Good organisational skills, attention to detail and the ability to prioritise with the capacity to work to tight deadlines and deliver results
• Proactive approach, problem solver, logical thinker and ability to work autonomously
• Analytical with proven ability to interpret, analyse and translate data

The Company

Our Client is a forward thinking and dynamic International company looking to expand on their already brilliant and dedicated colleagues. They offer a fun working environment and the opportunity to progress your career.

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at support@srgeurope.com or call us for Gibraltar +350 200 69999, for UK 0207 183 6462 we look forward to hearing from you.

Why Gibraltar?

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar

Bonus Executive | Gibraltar | Campaigns | Online Gaming