B2B Customer Service Representative

Job Details

Gibraltar, Salary: £20000 per annum + Plus benefits
Sector: Online Gaming, Business Support Type: Permanent
Start Date: ASAP Contact: Kayleen Ruiz

B2B Customer Service Representative – International Online Gaming Company - Gibraltar
Salary package £20,000 plus benefits

SRGEurope has been appointed to recruit a B2B Customer Service Representative with proven experience in customer service, including a B2B environment. The successful B2B Customer Service Representative will come from an exceptional customer services background, ideally within Online Gaming and be confident working with global customers
B2B Customer Service Representative responsibilities

  • Respond to customer questions and queries via telephone and email
  • Participate in resolving or resolves customers' questions
  • Monitor online activity to identify problems
  • Investigate problems using customer support tools
  • Maintain resolution of on-going queries and problems
  • Refer customer issues to level-2 and level-3 support resources
  • Assist with pre and post release testing of products in production
  • Investigate and test customer problems and issues to verify and escalate accordingly
  • Verify and validate customer problems and issues, and provide solutions
  • Own resolution of customer issues and tracking
  • Determine when to escalate problems and issues to higher level resources
  • Serve as a point of contact with customers in responding to and resolving issues and problems

B2B Customer Service representative skills/experience

  • Knowledge of customer support processes in a B2B environment
  • Knowledge of Internet call centre environment
  • Basic knowledge of Online Casino games and game serving platforms and technologies
  • Experience in incident and queue management
  • 2- to 5-years of customer service or related experience and at least 1 year in a B2B environment

The Company

Our client is a leading games supplier and an award-winning online Casino, Poker and Bingo operator, with it´s head office based in Gibraltar. The company enjoys a young and vibrant culture where senior managers are in touch with the needs of the players.

To Apply

Please click on the ‘apply’ button and upload your CV or alternatively contact Kayleen Ruiz, Recruitment Consultant on +350 200 69999.

We have a variety of jobs within the Marketing sector ranging from £25k-£150k, so if this one is not suitable please get in touch to discuss other exciting opportunities you can apply for.

Skills B2B , Online Gaming , Casino customer service , business support