Asia Customer Services Representative

Job Details

Gibraltar Salary: Competitive salary plus benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Emilia Niculae

Asia Customer Services Representative | Online Gaming | Gibraltar

SRGEurope have been appointed to recruit a capable Asia Customer Services Representative. The role needs to develop a culture of customer satisfaction through chat and email. In the meantime, works in a fast-paced environment to address customer issues according to company terms and conditions.

If you are an experienced Customer Services Representative then this is the opportunity for you.

What's on Offer?

  • A fantastic collaborative work environment in an excellent location.

  • Private Healthcare that begins on day one and the option to add family members.

  • A Pension Plan after successfully completing probation.

  • Free language classes and wellness coaching.

  • Discounts for several restaurants along with subsidised gym memberships.

  • A comprehensive relocation package.

What you will be doing:

  • Be able to provide first contact solution of customer issues via chat, e-mail.

  • Deal with maximum six chats at a time.

  • Be able to deliver timely and accurate response to customer queries according to QA form.

  • Be able to communicate and escalate issues to Lv3 and Shift leaders.

  • Maintain security and confidentiality of internal information.

  • Be able to assist to review documents in Thai

  • Be able to identify RG concerns via chat and email.

The Essentials:

  • Satisfactory completion of three months' probation

  • Familiarity with key back offices used by CS Team

  • Professional communication and writing skills in Thai, and additional language Chinese or English is required

  • Basic sports and casino knowledge.

  • Ability to follow the department escalation procedures

  • Awareness of License Requirements and Responsible Gaming obligations

  • Team player with a positive attitude

  • Flexibility with rota shift patterns, adapt to the needs of the business where possible

Why Gibraltar

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here:

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Emilia Niculae, Recruitment Consultant on or on +350 200 69999.

Thai, Customer service, iGaming

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