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Asia Customer Services Representative

Job Details

Gibraltar Salary: Competitive salary plus benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Emilia Niculae

Asia Customer Services Representative | Online Gaming | Gibraltar

SRGEurope have been appointed to recruit a capable Asia Customer Services Representative. The Customer Services Representative will be reponsible for resolving customer's queries by livechat, email and phone (minimal). Customer service agents work closely together with the CRM, Key Account and Payment teams to be able to provide the best service in the fastest way possible.

If you are an experienced Customer Services Representative then this is the opportunity for you.

What's on Offer?

  • A fantastic collaborative work environment in an excellent location.

  • Private Healthcare that begins on day one and the option to add family members.

  • A Pension Plan after successfully completing probation.

  • Free language classes and wellness coaching.

  • Discounts for several restaurants along with subsidised gym memberships.

  • A comprehensive relocation package.

What you will be doing:

  • Provide excellent support to our customers via chat and email.

  • Forward and escalate technical issues

  • Respond promptly to customer inquiries

  • Obtain and evaluate all relevant information to resolve customer complaints

  • Resolve more complicated/demanding issues with the team leader/trainer/manager

  • Keep up-to-date with procedures/promotions

  • Work towards Team/own KPI's

  • Provide accurate, valid and complete information by using the right methods/tools available

  • Follow communication procedures, guidelines and policies

  • Any other adhoc tasks

The Essentials:

  • Excellent verbal and written communication skills in both English and Mandarin

  • Candidate must possess basic computer knowledge.

  • Experience of working in a customer service and/or contact centre environment is preferred

  • On-line experience in Support Role or Customer Services.

  • Candidates must have experience within direct customer management (Customer Service or Outbound Telesales) or equivalent.

  • Understand the basic business functions

  • Must be able to converse and communicate in writing (pinyin) with customers.

  • Ability to learn, retain and apply large amounts of guided information or new products, while applying flexibility in addressing issues according to situation

  • Work independently by knowing how to apply acquired knowledge to solve customer's issues by providing right answers

  • Willing to work on shift rotation (5 days/week) including night shift, weekends and public holidays.

Why Gibraltar

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar.

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Emilia Niculae, Recruitment Consultant on emilia.niculae@srgeurope.com or on +350 200 69999.

Customer service, Gibraltar, iGaming, Mandarin