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Asia Customer Service Team Manager

Job Details

Gibraltar Salary: Competitive Salary + Benefits
Sector: iGaming Type: Permanent
Start Date: ASAP Contact: Robert Ally

Asia Customer Service Team Manager | Online Gaming | Gibraltar | Remote UK, Spain, Gibraltar

SRGEurope have been appointed to recruit an experienced Customer Services Team Manager. The Manager will have their team to coordinate and update the Asia Customer Service Manager on team performance.

You will speak at a bilingual level English and Chinese. A key part of the Customer Services Team Manager will be working closely with the team leaders to communicate concerns and policies among management and other team members. In addition, the role will take full responsibility to ensure that yearly objectives are clearly set and achieved for team members.

If you are an experienced English/Chinese speaking Customer Service Team Manager then this could be a great career opportunity for you.

What's on Offer?

  • A fantastic collaborative work environment in an excellent location.

  • Excellent Basic Salary Package

  • Private Healthcare that begins on day one and the option to add family members.

  • A Pension Plan after successfully completing probation.

  • Free language classes and wellness coaching.

  • Discounts for several restaurants along with subsidised gym memberships.

  • A comprehensive relocation package.

What you will be doing:

  • Work with ACS manager for generating new initiatives and constantly challenge the team to improve customer service

  • Organize rota to ensure all shifts are adequately covered

  • Prepare monthly payroll (OT, night shift allowance) and manage attendance & punctuality

  • Analyse KPI reports and guide shift leaders to provide training for all team members, ensure daily service quality

  • Update Shift leaders' KPI reports

  • Report all issues to management team

  • Probation review for new starters and yearly review for all agents.

  • Be able to communicate with other departments to improve SOP

The Essentials:

  • At least 2 years managerial experience in the online gambling industry

  • Experience in coaching, training and motivating a team

  • Ability to work under pressure

  • Good understanding of online gaming for Asian markets

  • Ability to manage performance objectively, consistently and timely

  • Strong organisation and reporting skills

  • Professional verbal and written communication skills in English and Chinese

  • Great understanding across all levels of the Business

  • Able to undertake extra hours according to business needs

  • Be flexible with rota shift patterns, adapt to the needs of the business where possible

Why Gibraltar

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar.

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Robert Ally, Recruitment Consultant on Robert.ally@srgeurope.com or on +350 200 69999.

Key words: Customer Service Manager |English |Chinese |Online Gaming |Gibraltar |Relocation